This page explains how to request deletion of your Kwathu account and the personal information associated with it, in line with our Privacy Policy.
Option 1 — Delete in the app
- Open the Kwathu app and sign in.
- Go to Profile.
- Select Delete account and confirm.
Your account will be deactivated immediately and your personal data removed as described below.
Option 2 — Request by email
If you cannot access the app, email us from the phone number's associated address (or include your registered phone number) and we will process your request:
Send a deletion request to support@skywaresystems.com with the subject “Delete my Kwathu account”. Include the phone number registered to your account so we can verify the request. We may ask you to confirm ownership before deleting.
What gets deleted
When your account is deleted, we remove or anonymise the personal data linked to it, including:
- Your profile (name and phone number);
- Your listings, saved searches and alerts;
- Your chat messages and viewing requests; and
- Any identity-verification documents you submitted.
What we may keep, and for how long
For legal and safety reasons, we may retain a limited set of information for a limited period after deletion, for example:
- Payment records — kept as required by tax and accounting law;
- Fraud-prevention records — a device identifier or ban record may be retained to stop a banned user from returning; and
- Records needed to resolve a dispute or comply with a legal obligation.
This retained information is minimised and deleted once it is no longer needed. Requests are normally completed within 30 days.
Note: Deleting your account is permanent. You will lose access to your listings, saved searches, chat history and any active Premium subscription, which cannot be restored.